Privacy Policy

Last updated: 29th January 2026

Ross Fraser Coaching (“we”, “us”, “our”) is committed to protecting your privacy and processing personal data in a transparent, lawful, and secure manner.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website or purchase our services.

1. Information We Collect

We may collect the following categories of personal data:

Information you provide directly
Name
Email address
Professional information submitted via forms or questionnaires
Files voluntarily uploaded (e.g. CVs, documents, statements)

Payment information

Payments are processed securely by Stripe
‍We do not store or process card details on our servers
Stripe may collect payment details in accordance with their own Privacy Policy

Service & session data
Booking information
Session participation details
Session recordings and notes (where applicable)

Technical data

IP address
Browser and device information
Website usage data (analytics)

2. How We Use Your Information

We process personal data to:
Deliver coaching services and programmes
Process payments and manage billing
Create and manage secure client portals
Schedule, deliver, and record coaching sessions
Communicate essential service information
Improve our services and website
Comply with legal and regulatory obligations

We only collect data necessary for these purposes.

3. Lawful Basis for Processing

We process your personal data under the following UK GDPR lawful bases:
‍Contractual necessity – to provide services you have purchased
‍Legitimate interests – to operate, manage, and improve our business
‍Legal obligations – accounting, tax, and compliance requirements
‍Consent – where explicitly provided (e.g. marketing communications)

4. Payments & Stripe Compliance

All payments are handled by Stripe, a PCI-DSS compliant payment processor.

Stripe processes your payment data directly
We never receive or store your full card details
Stripe’s use of your personal data is governed by their Privacy Policy
For more information, please refer to Stripe’s Privacy Policy on their website.

5. Data Storage & Third-Party Services

Your data may be securely processed and stored using trusted service providers, including:
‍Webflow – website hosting and client portal CMS
‍Stripe – payment processing
‍Calendly – session scheduling
‍Microsoft Teams & OneDrive – session delivery and recordings
‍ConvertKit – email communications
‍Zapier – system automation
‍File transfer services – secure document uploads

All third parties are selected for GDPR compliance and process data under contractual safeguards.

6. Data Sharing

We do not sell or rent personal data.
We only share personal data with third parties strictly necessary to deliver our services or meet legal obligations.

7. Data Retention
‍
We retain personal data only for as long as necessary to:
Provide contracted services
Meet legal, tax, and regulatory requirements
You may request deletion of your data at any time, subject to legal obligations.

8. Your Rights

‍You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact: 📧 henry.prior@expertsgroupinternational.com

‍9. Cookies

Our website uses essential and analytical cookies to ensure proper functionality and improve user experience. You may control cookie settings through your browser.

10. Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

12. Contact Information

‍Ross Fraser Coaching
📧 henry.prior@expertsgroupinternational.com

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